Well, if the issues regarding BES have taught me one thing, it’s to set my alarm bells nice and high especially when it comes to commercial energy!
This article is about an EON phone scam – please show this article to any business owners you may know!
Last week while my business partner was off, we got a call transferred to me at work, claiming to be a chap from EON needing some info about my meter due to a technical glitch on their system.
The gentleman was of indian origin, and sounded like he was in a busy call centre – normally this wouldn’t raise any alarms as this is a common combination of elements, however I know for a fact that EON are based about 5 miles down the road from me and have never used indian call centres since we’ve been with them. Alarm bell number 1.
He started reading something very scripted, and was informing me about how there had been an issue with my account and that they needed my meter number to ensure my bills were being calculated correctly. 1
Stop. Alarm bell number 2.
Never give anyone your meter number over the phone. Ever.
As soon as they confirm your meter number and details they can start to transfer you to a provider of their choice – one that makes them lots of money!
I informed the chap I was uncomfortable giving my meter number out over the phone due to what I know and understood about the commercial energy market – he must have had that one before as immediatly he said he could tell me my MPAN number which should verify he was legit. He read me my MPAN number and it was correct – although I informed the guy I still felt uneasy and that if it was really EON that they should send me this request in a letter. He mumbled something then hung up.
The weekend passed and I thought nothing more of it – at this point I actually thought it was probably a legit call and I had given the chap a hard time on his first day at work or something!
Monday afternoon – “Ring ring…”
It was my mate from EON again with the same script he used on Friday, telling me there was an issue with my account and he needed my meter number. I just could not shake the uneasy feeling about giving him – or anyone – my meter number over the phone.
He then said he would transfer me to his supervisor and I actually heard him ruffle the phone and pass it to someone sat next to him. It was done so unprofessionally, for me it was the last straw. I told him I did not believe he was legitimate and that I wasn’t prepared to give him any info over the phone. He quickly hung up.
I then rang EON themselves and spoke to a lady who was based in nottingham and I explained to her what had happened – she confirmed it was in fact a scam!
Its worth noting at this point that EON is not a scam – the scam is a bunch of indians calling you claiming to be from eon, getting your meter number then transferring you to some scammy commercial energy company that they make lots of money from.
Now I know it’s 100% a scam, the next call we get I will be baiting the scammer a bit to see If I can find out more about the scam – such as who they would move me to if they had all the correct info etc.
Pointers regarding this issue and why my alarm bells chimed;
- The chap didn’t go through any security questions to verify he was legit or I was legit. He used the MPAN number as a way of legitimising the call but this info can be obtained reasonably easily.
- The subject he was ringing me about was regarding an issue with my supply/account – so why did it sound so scripted? Surely it would be a one off call from someone in customer services, not a scripted call from a sales monkey?
- The professionalism of the call was terrible – he physically passed the phone to a supervisor, he did not transfer it. He was also sketchy about the actual issue, suggesting he knew nothing about it which was puzzling.
- He asked for my meter number. EON would never do this.
- He was from india, and I know EON use local telesales as a friend worked there!
I was commended by the lady at EON when I rang them to check, as she said its a big problem for them at the moment. Some customers have given meter numbers, bank details and allsorts over the phone.
Here are two phone numbers that registered on my phone when they called – they dont seem to work now though;
Country code seems to be Egypt but that could easily be masked.
Stay ScamWise people!
Please share this article to make everyone aware this is happening.