I have been with TMobile for about a year and a half now, and they have progressivly got worse and worse in the customer support department.
Ok, so i never pay my bill on time, and yes i have been cut off once or twice (or maybe 10 times) due to non payment – its not my bastard fault!
Do they think i ENJOY not being able to use my phone? NO! I am self employed, and dont get paid every friday like i used to – so sometimes im late paying?! Whats the big deal?
I am cut off at the moment, and this time they have turned off all incoming, outgoing calls AND disallowed any texts from getting to me. I recon i have really pissed them off this time haha. I has severly inconvenienced me due to not being able to call the people i need to call for my job and not being able to be reached by people who need me.
They should look after their customers more, be a bit more understanding to people in my position – AND they should allow me to lower my contract if i want to.
Instead they tell me that i need to be on that package cos of my usage (why do i have £100 or more’s worth of credit left on flext EVERY MONTH then?) and that lowering it would cost me more money!
They are getting scrapped in favor of a cool PAYG deal from 02 – top up £30 a month and recieve UNLIMITED texts.. Or top up less and recieve like 500 texts..
And if i cant pay, they wont cut me off or hasstle me on the phone – they just let me get on with it.
Tmobile suck, and will feel my wrath one day when i buy them out and shut them down.
Olmobile – the future 😀