Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing

A friend of mine had been ordered to move some of his stuff off my server – there is nothig wrong with my server by the way his boss is just an arsehole and was annoyed we paid for some laptops within the 30 days – no i didnt fuck that up, we paid them within the 30 days, but said it might be sooner – because it wasn’t sooner than the 20 days he had a hissy fit threw his toys out his pram and told my mate to move all their stuff off our server!

anyway, he had got most of the sites moved across – but one was causing some serious problems. It kept displaying the following error.

Downloading Tarball
Fetching http://URL(0)……….connected……receiving…100%……Done
Removing Scripts using suexec method
Fetching http://URL(0)……….connected……receiving…100%……Done
Fetching http://URL(0)……….connected……receiving…..Error 1.1 while fetching url http://URL//cgi-bin/cpdownload/cpanelkill.cgi?usewname
……………

Extracting tarball………………. Done
cpmove- prefix is missing, but non prefixed directory exists.. the cpmove- prefix discarded. Extracting Domain….Done
Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home loaded username/cp/username)? Extract Failed Invalid Account

I did some googling and many people have had the same problem, but my friend actually fixed the error himself. He noticed there was a 301 wildcard redirect set up on the account he was trying to move – he removed it and bingo it let him copy the account across!

2 thoughts on “Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing

  • The 301 redirect was created intentionally and I’m definitely not stating that’s the be-all-and-end-all answer. But this was the only account that had one, and the only account that errored.

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