Category: Weblog

How come people like 123-reg can break the law, and get away with it? We have used them for years and years and we have never had a problem with them (ok, we have had some related problems when they fucked up a domain name registration and it got stole from under us) until now!

We have around 40 domain names in our account, and we probably have at least one come up for renewal every month. Normal procedure for me is to leave it as long as comfortably possible (LOL) and then log in and renew it.

We store our credit card details on there site, so every time we do this or every time we buy a domain name, we dont have to write in the long number etc. Its to save US time basically.

Now, we had a .CC domain name that had come up for renewal last month, and it was gonna cost us over £30 to renew it for one year! So as we were not using it, we decided to leave it and let it expire.

3 days ago we received an email invoice from 123-reg for the .CC domain name.

What the fuck?

We logged in, and the .CC domain name was not in our renewal list any more?

I checked, and the amount had been taken from our bank, without our say so?

Ok. So they stole money from my account, to renew a domain name that i did not want.

I rang 123-reg and they fobbed me off with some bullshit about auto renewal and how i had stored the credit card details in my account, so in doing so had given them permission to take my money whenever they wanted to?

What utter bullshit!

English contract law states (basically) that if i dont say i want something, then i dont want it!

They KNOW they send emails out every few days reminding you to renew, i even renewed some other domain names and left that one out on purpose! Yet they STILL renewed it and stole my money to pay for it!

I read all the way through their terms and conditions, and there was no mention of this credit card auto renewal shit – no where did it say “if you put your details in, we’ll use them when we want”

So what gives them the fucking right to do it?

I rang them up again to see if i could speak to someone who wasnt a fucking moron, but surprise surprise another moron on the end of the phone saying something that is blatantly written on a bit of paper in front of him.

Oh, if you want to call 123-reg and dont want to pay 10p a minute, then call 02085877558 as this alternative number replaces the old alternative 01782 605 399 number number that seems to no longer go anywhere.

We have taken the matter up with our bank, and i have removed our credit card details from 123-reg so they cant steal more money.

You fucked with the wrong person you bitches – you WILL feel my wrath.

Grrrrrrrr!

I have dealt with some degenerates in my time, but oh my lord – these people top the bill! I needed a little spare for my dishwasher to hold the cupboard door on the front of it, as it had broken before i moved in the house. I popped to B&Q and they informed me that this part was a candy part and that i would need to get it from them directly.

So, i rang candy and explained to some fool over the phone that i needed this plastic part to screw on the wooden door, so attach the door to the front of my dishwasher – so it looks like one of the cupboards!

It took a stupid amount of time to explain to him what it was i was after, but he eventually got it – or so he said. So we paid £8 (yes, eight whole pounds!) for this tiny part, and were told we would have to wait up to 8 weeks as it was coming from italy (on foot by the sounds of it!)

Roughly 8 weeks later, a jiffy bag came through the door. Guess what! wrong part! It was some metal thing that looked nothing like the part i was after!

So i rang them, explined again to someone the part i needed, and even sent in photos! He again claimed he had got the right part, and arranged for the one we initially got sent, to be picked up. A week later another jiffy bag came through the door – WRONG PART AGAIN!

I rang them AGAIN and told them they had messed up AGAIN even though i had sent them a picture of the part i required. The lady told me she would call me back – and didnt!

I have one again spoken to a person at candy, and she now informs me that the part is in fact a part you buy from a DIY store, and no direct from them at all!

So over two months has gone by now, and im still without the stupid little plastic bit that holds the door on. Stupid bastards!

Oh, and if you need to order some spares from candy, hoover or gias, than dont call their premium rate rip-off phone number, call the alternative number: 01204 556 100