Tag: unable to find cpanel user file

  • Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing

    A friend of mine had been ordered to move some of his stuff off my server – there is nothig wrong with my server by the way his boss is just an arsehole and was annoyed we paid for some laptops within the 30 days – no i didnt fuck that up, we paid them within the 30 days, but said it might be sooner – because it wasn’t sooner than the 20 days he had a hissy fit threw his toys out his pram and told my mate to move all their stuff off our server!

    anyway, he had got most of the sites moved across – but one was causing some serious problems. It kept displaying the following error.

    Downloading Tarball
    Fetching http://URL(0)……….connected……receiving…100%……Done
    Removing Scripts using suexec method
    Fetching http://URL(0)……….connected……receiving…100%……Done
    Fetching http://URL(0)……….connected……receiving…..Error 1.1 while fetching url http://URL//cgi-bin/cpdownload/cpanelkill.cgi?usewname
    ……………

    Extracting tarball………………. Done
    cpmove- prefix is missing, but non prefixed directory exists.. the cpmove- prefix discarded. Extracting Domain….Done
    Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home loaded username/cp/username)? Extract Failed Invalid Account

    I did some googling and many people have had the same problem, but my friend actually fixed the error himself. He noticed there was a 301 wildcard redirect set up on the account he was trying to move – he removed it and bingo it let him copy the account across!